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Guest Service Agent - Statler Hotel


Guest Service Agent - Statler Hotel

Guest Service Agent - Statler Hotel

Cornell University
Ithaca, NY 14853

Job details

Job Type

Full-time

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Effective January 1, 2022, all new Cornell hires, regardless of role and work location, must be fully vaccinated and present proof of an FDA- or WHO- authorized or approved COVID-19 vaccination or have a university-approved disability/medical or religious exemption. Failure to demonstrate compliance with this requirement prior to the first day of work will result in the delay of employment with Cornell and may result in the offer of employment being rescinded.

The Statler Hotel:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Peter and Stephanie Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, three restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter and Stephanie Nolan School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Your role as a Guest Service Agent:

As a member of our Front Office Team, you will participate in our mission to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality. Your duties will include:

  • Register and check in guests, fulfill requests, and follow up to ensure complete satisfaction; monitor room status, assist guests with directions and area information, and maintain detailed guest profiles
  • Communicate accurately and clearly within the front office team and with other departments in the hotel; assist others when help is needed, record and pass on pertinent information from your shift to the incoming staff
  • Check guests out of the hotel with a level of service that meets or exceeds guest expectations, while verifying charges and accurately completing the payment process
  • Take reservations by phone and email, sharing the benefits of The Statler Hotel with potential guests; assist with the implementation of our revenue management strategy
  • Collaborate with our sales department to configure group bookings and to ensure excellent service is provided to the meeting planners and conference participants
  • Train and mentor student employees on a daily basis as an integral part of our mission

Required Qualifications:

  • High school diploma or equivalent
  • Superior communication skills (verbal and written) and professional phone etiquette
  • A warm and enthusiastic personality, always committed to giving your best effort
  • Basic computer skills
  • Valid driver’s license
  • Available to work variable shifts, which will include evenings, weekends, and holidays
  • Able to stand for long periods of time and can lift up to 50 pounds

Preferred Qualifications:

  • Associate’s degree
  • Proficiency with Microsoft Office Suite
  • Knowledge of hotel management systems/revenue management/OTA’s (online travel agencies)
  • Some accounting experience

Cornell Employee Benefits:

This position is eligible for benefits. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell’s key benefits include:

  • Health Care – Several plan options for medical, dental, prescription drug, and vision care coverage.
  • Generous Paid Time Off & Leave Provisions
  • Retirement Plans – Statler Hotel Employees Eligible for 403(b) plan.
  • Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.

To explore the full range of Cornell Employee Benefits further follow the link: Cornell Benefits .

Please make sure to include your resume and cover letter when you apply.

University Job Title:

Guest/Client Services Agent

Job Family:

Auxiliary Services

Level:

C

Pay Rate Type:

Hourly

Company:

Endowed

Contact Name:

Richard Kuhar

Number of Openings:

1

Job Titles and Pay Ranges:

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator . The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.

  • Education level to the extent education is relevant to the position.

  • Unique applicable skills.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines :

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at owdi@cornell.edu .

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2021-12-06-08:00

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