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Statler Hotel Front Office Manager

Statler Hotel Front Office Manager

Statler Hotel Front Office Manager

Statler Hotel, Cornell University
Ithaca, NY 14853


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Job details

Job Type

- Full-time

Front Office Manager

The Statler Hotel at Cornell University is delighted to announce a career opportunity for a Front Office Manager to lead our Front Office Team.

The Statler Hotel:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

Your role as a member of the Statler Hotel’s Leadership Team:
Statler Hotel managers are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

  • As the leader of our Front Office Team you will report to the Director of Rooms and you will be responsible for the overall management of Front Office operations, including: Bellstand/Valet, PBX, Reservations, Night Audit, and Front Desk.
  • You will be responsible for providing a world class level of service to guests of the Statler Hotel from the moment guests come into contact with our Bellstand and Front Office staff to their exit,including: greeting, luggage handling and telephone interactions at the Front Desk and Bellstand; efficiency of arrival and check- in; quality of guest room, amenities and services; comfort, security and safety; accuracy of billing, efficiency of check-out and departure.
  • You will be responsible for overseeing administrative management duties, including: tip reporting and weekly payroll, budgeting and meeting financial goals, conducting inventories and ordering supplies. You will have the opportunity to initiate and lead projects and lead/participate in management meetings as well as serve on committees in the hotel, school, and university.
  • You will coordinate the recruiting, hiring, training and supervision of all staff. You will also participate in the teaching mission by providing coaching and mentoring to student employees of the Front Office and by cooperating with faculty and students as a part of classes or research that may be integrated into the operation.
  • You will also serve as Manager-on-Duty (MOD) for the hotel, taking responsibility for the overall guest experience during their stay in the Statler Hotel and exercising discretion and independent judgment to ensure quality and service standards are met throughout the hotel. The MOD facilitates communication and cooperation between all operating departments, providing direction to staff, anticipating and responding to operational needs, maintaining inventory controls and overseeing cash handling procedures.

What we are looking for in a Front Office Manager:

  • Bachelors Degree and 2-4 years of relative experience working as a front office manager in a 4 star/diamond hotel.
  • Proven ability to assume responsibility, act decisively, and lead staff.
  • Excellent oral and written communication skills.’
  • Ability to troubleshoot and resolve guest problems quickly and calmly.
  • Must be driven and energetic with excellent customer service, teamwork and leadership skills.
  • Must be organized and able to multi-task.
  • Ability and enthusiasm to coach, mentor and train students as well as other inexperienced staff.
  • Computer skills, proficient with Microsoft Office Suite
  • Good working knowledge of hotel management systems/revenue management/online travel agencies.
  • Professional demeanor fitting of a high end, four-diamond hotel property.
  • Valid US Driver’s License with clean driving record.

Rewards & Benefits:

  • Cornell University provides a wide array of great benefits, including: health care options to choose from, a 403b retirement plan using multiple investment options, a range of impressive educational benefits, generous leave provisions, including 3-4 weeks vacation, 13 holidays (including end of year winter break through New Year’s Day) and Health andPersonal Leave.
  • Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.
  • Cornell University has also been nationally recognized as an award-winning workplace for our health, well-being, sustainability and diversity initiatives.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year


  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • Day shift

COVID-19 considerations:
All Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 vaccine and booster or have obtained a university-approved disability/medical or religious exemption.

Work Location: One location

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• Post ID: 21609919

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